Client Advisor | German C2 | Undutchables

Client Advisor | German C2

Eindhoven, reference 2021-01614

Job description

In this position you will speak to (potential) customers and follow up questions directly. Knowledge of ventilation technology is a plus, but not necessary. While working, you will be trained by your colleagues to become a true ventilation expert, so that you can provide all customers with excellent service and advice. You give advice, answer questions, and provide service via telephone, e-mail, and chat. You document the agreements made and you stay informed about the range. You also resolve customer reviews on the internet so that escalations are identified in time. You process (return) shipments and perform back-office activities. There are opportunities to further develop yourself in the field of communication and e-commerce.

Requirements

  • Bachelor’s degree (work and thinking level)
  • You have at least 2 years customer service experience (also a pre if you possess workshop experience)
  • Experience with documenting in order processing systems
  • Can carry out good conversation with customers on the phone
  • You are eager to learn and develop yourself
  • You have a proactive attitude in your work and towards the client
  • You are enthusiastic, cheerful and stress-proof
  • You have a C2 level in German (Dutch is a plus)
  • You live in the Eindhoven region

Working conditions

We are offering you the possibility to become part of our family. Your work week differs every time and you get enough challenges and freedom that you are going to sometimes forget this is a “job”. We are also offering a great salary to fit your experience and role. In addition to that, you will be offered primary and secondary benefits such as 24 vacation days a year + 13 ATV days. 

Salary from: €2200,-
Salary to: €2600,-

Work location

Eindhoven

Company description

Our client owns the largest and most affordable online ventilation web shop in the Netherlands with more than 20 years of knowledge and experience within the ventilation industry. Their mission is to help achieve a healthy indoor climate for everyone. They contribute to this by offering as complete a range as possible of everything in the field of ventilation, air cleaning and air treatment.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Rama Kabiel, Undutchables Eindhoven
rama.kabiel@undutchables.nl
+31 618093399
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Recruiter contact

Rama Kabiel
Undutchables Eindhoven
E: rama.kabiel@undutchables.nl
T: +31 618093399

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