Customer Care representative | German | Undutchables

Customer Care representative | German

Amsterdam, reference 2021-01018

Job description

What will you do?

  • Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
  • Enter all customer orders in accordance to provided process and SLAs
  • Responding to customers in accordance with established SLAs
  • Issue return authorizations (RA’s) for repairs and credits under company guidelines
  • Provide follow up contacts to customers as needed
  • Phone and email based troubleshooting of medical devices and software
  • Maintain logs, records, and files manually and electronically
  • Other duties as assigned

Requirements

Who are you?

  • 2 years’ experience in a customer service department strongly preferred
  • Your first language is German, additional knowledge of Dutch is a plus and working in an English spoken company (written and spoken)
  • Excellent communication skills
  • Work independently or as a team member with reliable, on-time, and consistent attendance
  • Flexible, accurate and detailed oriented
  • Open minded
  • You must live in Amsterdam (region). Candidates who live abroad will not be considered.

Working conditions

  • The start date is ASAP
  • The salary is: € 37.500,-- annual gross, including 8% holiday allowance
  • The company will offer a contract, start with 7 months
  • This is a full time position, from Monday - Friday
  • 25 holidays per year
  • Pension scheme
  • WGA contribution
  • Collective Health Insurance Plan
  • company bonus plan.

Salary from: €37500,-
Salary to: €37500,-

Work location

Amsterdam

Company description

Our client is an international medical device company which is based in Amsterdam. The Dutch office has approx. 60 - 70 employees and the HQ is based in the USA.

Recruiter contact

Sie Wai Tsang, Undutchables Amsterdam
siewai.tsang@undutchables.nl
+31(0)6-34154083
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Want to apply?

Recruiter contact

Sie Wai Tsang
Undutchables Amsterdam
E: siewai.tsang@undutchables.nl
T: +31(0)6-34154083

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