
Customer Care representative - German
Amsterdam, reference 2021-00470
Job description
What will you do?- Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
- Enter all customer orders in accordance to provided process and SLAs
- Responding to customers in accordance with established SLAs
- Issue return authorizations (RA’s) for repairs and credits under company guidelines
- Provide follow up contacts to customers as needed
- Phone and email based troubleshooting of medical devices and software
- Maintain logs, records, and files manually and electronically
- Other duties as assigned
Requirements
Who are you?- 2 years’ experience in a customer service department strongly preferred
- Your first language is German, additional knowledge of Dutch is a plus and working in an English spoken company (written and spoken)
- Excellent communication skills
- Work independently or as a team member with reliable, on-time, and consistent attendance
- Flexible, accurate and detailed oriented
- Open minded
- You must live in Amsterdam (region). Candidates who live abroad will not be considered.
Working conditions
The start date is ASAPThe salary is: € 37.500,-- annual gross, including 8% holiday allowance
The company will offer a contract, start with 7 months
This is a full time position, from Monday - Friday
Salary from: €37500,-
Salary to: €37500,-
Work location
AmsterdamCompany description
Our client is an international medical device company which is based in Amsterdam. The Dutch office has approx. 60 - 70 employees and the HQ is based in the USA.Recruiter contact
Sie Wai Tsang, Undutchables Amsterdamsiewai.tsang@undutchables.nl
+31(0)6-34154083
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Want to apply?
Recruiter contact
Sie Wai TsangUndutchables Amsterdam
E: siewai.tsang@undutchables.nl
T: +31(0)6-34154083
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