Customer Care representative - German

Amsterdam, reference 2021-00470

Job description

What will you do?

• Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
• Enter all customer orders in accordance to provided process and SLAs
• Responding to customers in accordance with established SLAs
• Issue return authorizations (RA’s) for repairs and credits under company guidelines
• Provide follow up contacts to customers as needed
• Phone and email based troubleshooting of medical devices and software
• Maintain logs, records, and files manually and electronically
• Other duties as assigned

Requirements

Who are you?

• 2 years’ experience in a customer service department strongly preferred
• Your first language is German, additional knowledge of Dutch is a plus and working in an English spoken company (written and spoken)
• Excellent communication skills
• Work independently or as a team member with reliable, on-time, and consistent attendance
• Flexible, accurate and detailed oriented
• Open minded
• You must live in Amsterdam (region). Candidates who live abroad will not be considered.

Working conditions

The start date is ASAP
The salary is: € 37.500,-- annual gross, including 8% holiday allowance
The company will offer a contract, start with 7 months
This is a full time position, from Monday - Friday

Work location

Amsterdam

Company description

Our client is an international medical device company which is based in Amsterdam. The Dutch office has approx. 60 - 70 employees and the HQ is based in the USA.

Recruiter contact

Sie Wai Tsang, Undutchables Amsterdam
siewai.tsang@undutchables.nl
+31(0)6-34154083