Customer Care Representative (German C1+) | Undutchables

Customer Care Representative (German C1+)

Tilburg, reference 2020-00556

Company description

In our daily life we are moving continually further away from nature. Our client wants to do something about it. They work hard to inspire people to bring more green into their daily lives. They accomplish this with beautiful and lasting flower pots and smart solutions that bring happiness to both people and nature.
Are you a social person who cares about providing good service and wants to work in a great team? Are you interested in “going green” or interior design? You could be the Customer Care Representative to help them accomplish this goal by providing great support to German speaking customers!

Job description

As a Customer Care Representative you will be responsible, together with your team, for the online support of German speaking clients related to orders, questions, and service. You will input orders, and other communication with clients, into the system and follow-up to make sure that all clients receive great service.
It is important to be precise, organized, and motivated in your work. You will be working in an international environment and will be responsible for communication with German speaking clients so you must speak fluent German. If you are an enterprising, innovative, client and result oriented, passionate, and dynamic person who goes to work with a smile then this could be a great match for you!
What will you be doing?
· Speak with clients and colleagues to arrange orders and to answer questions and complaints
· Input orders from clients and are responsible for following up to make sure that orders are handled on time and correctly
· Provide great service to clients and making sure that their questions and complaints are addressed correctly
· Record client interactions in the SAP system
· Send invoices and credit notes
· Provide support to Assistant Sales Managers

Requirements

· MBO+ completed education/work level
· Business level fluency in German and English
· At least one year of similar experience
· Good knowledge of MS Office (excel, outlook)
· Excellent communication skills
· Knowledge of and experience with SAP is a plus
· We are looking for colleagues to strengthen our team who are real “go-getters” and who take ownership

Working conditions

We offer a great package with a competitive salary and nice benefits, plus a fantastic atmosphere within a fun and international team. There is a training program arranged for all new workers so that you can start your job with confidence. There are several extra benefits and events that are arranged for employees throughout the year as well. Plus, you will get to work in a “green” company that is taking great strides to produce in environmentally friendly ways.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Aubrey de Wilde, Undutchables Eindhoven
aubrey.dewilde@undutchables.nl
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