Customer Experience / Order Management | German

Zwolle, reference 2021-00025

Job description

Can you deliver an outstanding customer experience to your customer? Do you have experience with order management? And are you up for a new challenge, then please read along!

You will play a crucial role in realizing the best customer experience and you should feel energized by that challenge. For this role we search for the best customer experience specialist in the industry who will be able to help every customer with any sales order related issues or inquiry. You should feel energized about handling adversity and manage the different internal and external stakeholders, also in high pressure situations.

Your daily tasks consist of:
- Provide 1st level and 2nd level support to customers including order status questions.
- Be extremely comfortable with switching between phone support, email support, chat support and
potential other ways providing support to customers. Without loosing track of all the documentation within their systems..
- Handling and challenging customer return requests for orders.
- Experienced in very accurate and precise order entry . Their customers are sending in their production and sample orders in various languages and formats. You will need to be agile and flexible in order to accurately enter these orders into our system.
- Follow, optimize and maintain the order related process documentation, and order approvals.

Requirements

What do we expect from your side:

• Absolute desire to aim for the highest customer satisfaction
• Build strategic relationships with customers to gain trust and create loyalty.
• Advantage if you already know the Zendeck/ Netsuite systems.
• Minimum 2 years of customer service/ order management related experience.
• You can speak German on a C2 level, and you have a business level of English. Dutch would be considered as a big plus.

Working conditions

Salary will be according to your experience. You will join a great team, where you can develop yourself!

Company description

Our client produces components that are used in bikes and eBikes. The majority of bikes and eBikes with our client’s products are sold through specialty dealers. Our client has the ambition to deliver excellent service and doing business with in a smooth, stress free way.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Mark van der Velden, Undutchables Utrecht
mark.vandervelden@undutchables.nl
+31(0)634154092