Customer Journey Specialist (German) | Undutchables

Customer Journey Specialist (German)

Rotterdam, reference 2020-00688

Company description

Our client has grown to be one of the biggest companies in both The Netherlands and Belgium. The company was founded more than 20 years ago and since then they have been striving for an excellent service for their customers by being independent, flexible, friendly and diligent.

As the company is continuously growing, a new position has become available for those who speak fluent German, Dutch and English!

Job description

What will you do as a customer journey specialist?
· Your nr.1 task will be to place yourself into the shoes of the costumer. You will identify possible areas for the improvement of customer experience and you will implement solutions
· You realize any problem that a customer may encounter and resolve it by working closely together with a wide variety of stakeholders within the company
· By time you wiill conduct quantitative and qualitative research together with the business analyst
· You will be in contact with stakeholders
· In order to reach the best result, you will monitor the results and do the necessary adjustments to improve the company’s NPS


What are the requirements for this position?
· You have a university degree, preferably with a background in marketing, consumer behavior and e-commerce business
· You preferably gained min.2 years of work experience in a similar position focusing on consumer research and independent project management
· You speak fluent level German, English and Dutch
· You are a real problem-solver and action oriented; striking the right balance between data-informed decision making and practical solutions
· You are good at reporting and interpreting data

Working conditions

What does the company offer to you?
· A great opportunity to start and advance your career in a supportive environment where colleagues help each other and give honest feedback
· (as you gain experience, you might have the chance to switch departments, so you won’t get bored for sure!)
· An opportunity to take advantage of the video games, ping pong and other games in the office
· An opportunity to work 32-40 hours per week
· Reimbursed travels
· 10% discount on all products
· Pension scheme
· Laptop
· Access to trainings
· An opportunity to have a drink with your colleagues once a month and to attend the yearly festival organized by the company

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Viktoria Molnar, Undutchables Denhaag
+31 (0)63 415 42 34
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