Customer Operations (B2B) - Business level German (C2) | Undutchables

Customer Operations (B2B) - Business level German (C2)

Rotterdam, reference 2020-00880

Company description

Our client is an international apparel company that has quickly grown into a dynamic, global organization, providing original, quality, outdoor-inspired gear for a wide range of fans who seek comfort, fit, durability and style. Its European HQ in Rotterdam is a dynamic environment that counts a team of 35 international coworkers throughout different departments.

Job description

As a Customer Operations, you will be reporting to the Manager Customer Operations. You will be responsible for:

  • taking care of all requests coming in from B2B customers from the EMEA region
  • dealing with external and internal customer questions by phone or email for the German market
  • order entry, handling of complaints and other projects
  • monitoring current processes and make improvement suggestions
  • identifying issues and make suggestions based on customer feedback

Requirements

  • (Higher) professional education or equivalent experience
  • Passion for customer care with a proactive attitude
  • C2 level of German and English
  • Great team player skills
  • Attention to detail
  • Experience within a similar customer care position
  • Experience working with SAP system is an advantage

Working conditions

  • Market relevant compensation package
  • 2,350 salary
  • Full time – 40 hours / week (preferable)
  • Travel costs up to 250 Euros / month

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Rodrigo Cruz, Undutchables Denhaag
rodrigo.cruz@undutchables.nl
+31 0634154233
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