Customer Service Advisor | Benelux | Undutchables

Customer Service Advisor | Benelux

Scherpenzeel, reference 2021-01795

Job description

The Customer Service team creates loyalty with their internal and external customers by treating every interaction as an opportunity to meet needs and exceed expectations. In this function you will ensure that all sales orders are booked, delivered and invoiced to the right place and at the right time.

Key activities and responsibilities:
• Contact with customers to monitor and verify orders as well as providing a high level of customer service;
• Enter and monitor all orders in conjunction with customers, planning, shipping, quality and finance teams;
• Manage and resolve all customer inquiries in a timely manner;
• Build and maintain strong working relationships with internal and external customers;
• Ensure that all necessary services are provided in the specification process for optimum support to the Account Manager and align with the internal stakeholders to ensure customer satisfaction;
• Act as action owner in any relevant complaint and ensure that these are processed as per our complaints system requirements;
• Responsible for the management of additional projects and responsibilities, participate to project (processes/system) as a SME;


Attitude & Personal Skills:
• Customer orientated, able to build strong business relationships;
2+ years of relevant experience in Customer Service;
• Consistently demonstrate a constructive and cooperative attitude;
• Knowledge of ERP environments, preferably JDE;
Fluent in Dutch, French and English.
• Other important competencies for this role are:
  • Good analytic skills and detail oriented;
  • Owns the problem until it is fixed;
  • Out of the box thinking, to improve service levels.

Working conditions

You will receive a direct contract at our client for 32-40 hours per week, depending on your preference.. The salary is based on experience and will be between the €2250,- and €3300,- gross a month. They offer 25 holiday days per month, plus 13 ATV days (so a total of 38 holiday days per year!), and a 13th month.

Salary from: €2200,-
Salary to: €3300,-

Work location


Company description

Our client is an international active company and is market leader when it comes to design, sustainability and innovation in their industry. They have people on the ground in six continents, with over 40 global showrooms, and manufacturing sites in Australia, China, the Netherlands, Thailand, the UK and the U.S. Our client was one of the first companies to publicly commit to sustainability. Their commitment to eliminate their impact on the environment by 2020 was successful, and they were even invited to the Climate Conference in Glasgow as a keynote speaker. For their international customers, they have local teams who speak fluent in more than 40 languages. For the customer service team, they are currently looking for a Customer Service Advisor for their Benelux market.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Kelsey Persch, Undutchables Utrecht
+31(0)6 34154093
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Want to apply?

Recruiter contact

Kelsey Persch
Undutchables Utrecht
T: +31(0)6 34154093


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