Customer Service Employee | French | Undutchables

Customer Service Employee | French

Capelle aan den IJssel, reference 2021-01317

Job description

Our client is specialized in offering smart LED light solutions in the retail and e-commerce industry. The company describes its culture as being ambitious, innovative, and daring. The company mostly focuses on sales and marketing activities in Belgium, The Netherlands, and Luxembourg. In order to support these markets, the company needs a dynamics French-speaking customer service employee. Are you the person that they have been looking for? Then, read on to figure out more about your tasks and responsibilities.

What will you do?
The position focuses on B2B customer contact, so you will be in direct touch with the customers.
-You will manage the orders and follow-up on back orders (products that couldn’t be delivered due to lack of availability on stock) while checking the delivery times
-You will create offers and will follow up on those when necessary
-You will resolve issues and concerns of the customers while being their advisor
-You will be in contact with the outside sales team, occasionally you will also join
-You will be reporting to the Manager Customer Service

Requirements

Who would be the ideal candidate?
-You, in case you speak French, English and Dutch confidently (min. B2 level)
-Ideally, you already gained experience in a B2B customer service position
-Experience with SAP and Excel is a big plus

Working conditions

What does the company offer?
-€2.350-2800 euro gross per month, depending on your experience
-Bonus depending on the performance of the company
-8% holiday allowance
-26 vacation days
-Reimbursed travels
-Health insurance contribution
-Pension plan (65% paid by the company)
-Training and development plan

Additional information: working hours are from 8:30-17:00 (not flexible) based in the office. The full-time weekly hours are 38.75 (4 days could be possible depending on discussion with the company).

Salary from: €2300,-
Salary to: €2800,-

Work location

Capelle aan den IJssel

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Viktoria Molnar, Undutchables Denhaag
viktoria.molnar@undutchables.nl
+31 (0)63 415 42 34
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Recruiter contact

Viktoria Molnar
Undutchables Denhaag
E: viktoria.molnar@undutchables.nl
T: +31 (0)63 415 42 34

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