Customer Service Representative | English | Undutchables

Customer Service Representative | English

Leiden, reference 2022-00058

Job description

The Customer Service Representative is responsible for the administrative processes within the Customer Service department of our client.
The role is positioned within the Customer Service and Procurement team and includes the following main tasks:
  • Take ownership of the customer experience to deliver positive outcomes
  • Overseeing and handling of incoming customer and distributor requests by phone and e-mail, including follow up internally and externally
  • Overseeing and entry of all sales orders received via different sources (e-mail, web, fax)
  • Overseeing and creating purchase orders, including sample purchases
  • Process purchase order related documents, such as confirmations and import related documentation
  • Cooperate closely with the Customer Service and Procurement Manager to make sure daily deadlines are being met by the team
  • Prevents additional customer contacts through proactive resolutions
  • Applies available resources to satisfy complex and routine customer needs
  • Performing additional tasks and contributing to projects
  • Monitor in time delivery of purchase orders and follow up back orders and pro-actively inform relevant about expected ETA
  • Pro-active communication towards our distributors/customers regarding customer service-related matters
  • Handling of Customer service-related tasks, including:
    • Back order management
    • Outgoing shipments monitoring
    • Complaints handling, including complaint registration in CRM system
  • Create export related documents, such as Certificates of Origins
  • Coordinate outgoing shipments of samples, demos, custom orders, special deliveries, etc.
  • Close cooperation with other departments, such as warehouse, finance and marketing
  • Set up new and maintenance of existing SOP’s
  • Set up customer accounts in ERP (Oracle)


. Education: HBO or MBO plus level in Logistics or similar
. At least 1-3 years of relevant working experience
. Knowledge of customer service and logistic administrative processes
. Good written and spoken language skills in English in combination with German and / or Dutch
. Good knowledge of MS Office and ERP systems, knowledge of Oracle is a plus
. Knowledge ADR/IATA regulations is a plus
. Strong communication skills
. Availability: 40 hours per week

. Customer Service/Partnership Focus
. Quality and Process Excellence
. Problem solving capabilities
. Planning/Organizing and Coordinating
. Flexibility and Agility
. Collaborative Teamwork

Working conditions

You have the chance to join an international team of dedicated workers, with a shared family environment.
Full-time 40 hours per week (32 negotiable)
Location: Leiden.

Salary from: €2500,-
Salary to: €3000,-

Work location


Company description

Are you interested in the field of health and life sciences and looking for a job within family environment?
Do you have an eye for detail and do you like to communicate with customers? Do you have experience in a Customer Support related role? Please continue reading!

Our client operates in research and health industry. You will join your colleagues in the Customer Service team which is an international environment. You will be handling the administrative processes within the Customer Service department.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Rodrigo Cruz, Undutchables Denhaag
+31 0634154233
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Want to apply?

Recruiter contact

Rodrigo Cruz
Undutchables Denhaag
T: +31 0634154233


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