Customer Service Representative | French | Undutchables

Customer Service Representative | French

Amersfoort, reference 2020-01080

Company description

Our client is active in the pharmaceutical industry.

Job description

The Customer Service Associate performs all Customer Service processes and supports the entire organization (Sales & Marketing, Financial and Scientific Affairs) processes to ensure that customer requirements for product and service are met, and in line with company policies and procedures, to achieve customer satisfaction.

Primary responsibilities

· Receive, register, review, and address required follow-up for all customer feedback / interactions, including;
o Product orders and requests for service
o Service non-conformities or device complaints
o New product ideas or improvements
o Medical questions
o Other inquiries
· Support the distribution of essential documents, customer letters, customer contracts, product release certificates, etc, to customers.
· Process customer orders for product and service, confirm orders to customers and generate customer invoices for product and service.
· Control and liaison with Contract warehouse and distributor on order processing, distribution and tracking of products to customers and related dispatch information including delivery notes, Certificates of Release and custom required documents.
· Control and archive all customer service records including; orders, invoices, quotations, correspondence, etc.
· Perform front office reception desk activities, as required.
· Collaborate with Regulatory, Legal and Finance with regards to overall compliance.
· Any other duties detailed by management.

Requirements

Qualifications / Requirements / Skills
· Education level MBO+ direction commercial business education or other relevant education level.
· French language on business level, excellent English language skills.
· At least 2 years of relevant work experience.

Capabilities

· Good interpersonal skills.
· Organizational time management, work load prioritization.
· Attention to detail.
· Quality oriented.
· Able to work independently and as a team member.
· Ability to project a professional image, interact with a diverse customer population.
· Solid verbal and written communication skills for customer interactions.
· Proficiency with Microsoft Office.

Working conditions

We are offering a competitive salary in line with market standards.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Mark van der Velden, Undutchables Utrecht
mark.vandervelden@undutchables.nl
+31(0)634154092
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