Customer Service Representative | French

Bergen of Zoom, reference 2021-01559

Job description

As a Customer Service Representative, you will be part of the Benelux team. You will be the main point of contact for the (B2B) customers managing inquiries, processing orders and after sales. In addition, you will be:

• managing invoices & follow up payments
• managing pricing
• dealing with external and internal customer questions by phone or email
• order entry, handling of complaints and other projects
• identifying issues and make suggestions based on customer feedback

Requirements

To fully enjoy and be successful in this role you should have the ability to have a consultative or advisory conversation with the customers. Specially, during the peak season (March to September). Furthermore you need to have:

• a C2 level of French
• an outstanding level of English
• a passive understanding of Dutch language would be highly beneficial
• 2 to 3 years' experience in B2B Customer Service, Supply Chain or similar
• a customer friendly approach, patience and a hands-on mentality

Working conditions

Our client offers a competitive salary + benefits. That would include:

• 25 holidays
• 13th month
• Travel costs

Work location

Bergen of Zoom

Company description

Located in Bergen op Zoom, our client is specialized in thermodynamics and technical fluids for refrigeration and air conditioning systems.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Rodrigo Cruz, Undutchables Denhaag
rodrigo.cruz@undutchables.nl
+31 0634154233