Customer Service Representative - French | Undutchables

Customer Service Representative - French

AMSTERDAM, reference 2021-01331

Job description

For your client, we are looking for a Customer Service Representative French-speaking. You will deliver a very high-quality service to customers and prospects by identifying, meeting and exceeding their expectations at each interaction.

Main responsibilities:
  • Respond to questions from customers, prospects and salespeople related to procedures, products and online tools
  • Respond to level 1 technical questions from B2B and B2C customers concerning the use of products and online tools
  • Manage and update information on the CRM (Salesforce) and monitor incident tickets (session administration, logistics incidents)
  • Interact with other departments to improve the quality and accuracy of our customer response within defined KPI’s
  • Report to managers and manage daily operational emergencies

Requirements

  • 2 to 3 years experience in customer service or a sales department in an international setting
  • Business level French (C2/C1 level) and professional English, both written and oral
  • Experience with Microsoft Office, SalesForce or other CRM and you are comfortable working on new tools
  • Organized, dynamic and flexible
  • Excellent interpersonal skills and a good team spirit
  • Strong and rapid learning capacity
  • Flexibility, responsiveness, and ability to adapt their work according to peaks of activity
  • Ability to manage priorities,
  • Interest in digital environments

Working conditions

Fulltime position Contract: 1 year with possibility of extension
Starting date: as soon as possible
Benefits: Compensation for travel, medical and lunch expenses & possibility for remote working
Looking for candidate who are already located in the Netherlands and is living in the Amsterdam area

Salary from: €0,-
Salary to: €0,-

Work location

AMSTERDAM

Company description

Our client is educational assessment and research company. The assessment tools are internationally recognized in the world of Education and Business. The headquarters is based in Amsterdam.

Recruiter contact

Heleen Hermans, Undutchables Amsterdam
heleen.hermans@undutchables.nl
+31(0)6 34154087
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Want to apply?

Recruiter contact

Heleen Hermans
Undutchables Amsterdam
E: heleen.hermans@undutchables.nl
T: +31(0)6 34154087

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