Customer Service Representative - French| Dutch|… | Undutchables

Customer Service Representative - French| Dutch| English

Amsterdam, reference 2021-00460

Job description

What will you do?

  • You are the voice of the company
  • You will be responsible for the daily incoming calls from customers (B2C)
  • You will provide the most excellent customer service.
  • Your customers depend on you, so you are 100% reliable and spending 95% of your time on calls.
  • You will maintain the database, updating & maintaining customer details when necessary.
  • Before you start, the on-boarding training will be for 5 weeks (full time)

Requirements

Who are you?
  • Excellent level of French & English (written and spoken)
  • Good understanding of Dutch
  • You have to be a great communicator.
  • You have passion for customer service
  • You are service and customer oriented and being motivated & helpful in each call on a daily basis
  • You need patience and a serious work ethic.
  • Strong communication skills and a good listener
  • You are, social, dedicated, a problem solver and you are creative
  • You are flexible and adapt changes quickly
  • Working days: Monday to Friday and working hours are from 8:00 – 20:00 (in shifts with monthly rotation:
1) 8:00 – 16:15 hours
2) 9:00 – 17:15 hours
3) 10:00 – 18:15 hours
4) 11:45 – 20:00 hours
(15 minutes break morning and afternoon & 30 minutes lunch break)

  • *Before you start the job, the on-boarding training will be for 5 weeks (full time). Part timers will be considered, however the training must be full time.

Please note: Offer of employment with our client is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Working conditions

  • Start: End of May 2021
  • This is a long term position
  • The salary is € 1900,-- per month gross, based on full time
  • Benefits: 13th month, holiday money, performance bonus, pension, 27 holidays, 100% reimbursement travel costs etc.
  • Part timers will be considered however the training must be done full time. After the training, you may work part time, min. 4 days per week.

Salary from: €1900,-
Salary to: €1900,-

Work location

Amsterdam

Company description

Our client is an international financial institution which is located in Amsterdam. Our client is recognized for proven excellence in employee conditions and developing talent at all levels.

Are you ready for a challenge? And would you like to start your career within an international financial institution with grow opportunities?

Recruiter contact

Sie Wai Tsang, Undutchables Amsterdam
siewai.tsang@undutchables.nl
+31(0)6-34154083
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Want to apply?

Recruiter contact

Sie Wai Tsang
Undutchables Amsterdam
E: siewai.tsang@undutchables.nl
T: +31(0)6-34154083

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