Customer Solutions Specialist | English | Undutchables

Customer Solutions Specialist | English

Rotterdam, reference 2021-01164

Job description

Do you have great communication skills, a commercial and customer orientated attitude and are you ready for your next adventure? Then this role might be the perfect match for you.

As a Booking consultant you help tenants book their dream place abroad, while also assisting landlords and help them with questions or complaints. You are in this role responsible for the performance of the key accounts, that are located in the Dutch region. You are in direct communication with Sales Account Managers and work closely together. By following up on prospect tenants over email and phone, you close bookings and also perform after booking operations to ensure a smooth process. By helping customers use the platform, creating listings and help book their places, you ensure the growth of the business.
Together with the team, you share best practices and identify improvements within the processes.


As you are in direct contact with clients and other stakeholders, having excellent communications skills is key in this position. Being results driven and having a pro-active attitude are also important. You have a commercial mind set, and not afraid to pick up the phone to call potential tenants. By being detail orientated you make sure that all processes flow smoothly. You enjoy working in a team environment but are also cable to motive yourself and work individual.

  • A fluent level of English and Dutch (C1 minimal) are a must in this position. Any additional languages are considered a plus.
  • You have experience working in a customer facing or commercial position. Having a study related to Economics, Business or Communication would also be considered valued experience for this role.
  • Full time available

Working conditions

  • 40 hour work week
  • Contract directly with our client
  • Start date: As soon as possible
  • Salary based on experience + monthly performance related bonus
  • Be part of an international growing team, within a new office in the heart of Rotterdam
  • Laptop, screen, adjustable table and chair for your work from home office
  • Dress code within the company is completely open

Salary from: €0,-
Salary to: €0,-

Work location


Company description

Our client is an international Rotterdam based organization active in the rental accommodation market. They are active in 32 key cities in Europe and are expanding rapidly.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Chris Bielefeld, Undutchables Denhaag
+31 (0)634154235
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Want to apply?

Recruiter contact

Chris Bielefeld
Undutchables Denhaag
T: +31 (0)634154235


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