Customer Support Coordinator | Undutchables

Customer Support Coordinator

Amsterdam, reference 2021-01797

Job description

Our client is looking for a DUTCH and ENGLISH speaker.
This role is part time: 32-36 hours per week.

You will be executing daily customer service tasks and provide service to our client's network of authorized retailers, distributors, sales agents, and online consumers.

· Respond and follow up on client inquiries in a timely manner via phone, email and online chat.
· Manage sales orders and returns authorizations for B2B and B2C sales channels
· Resolve order entry and shipment matters
· Resolve technical issues in order and return syncing between ERP and third-party systems Shopify (B2C) and NuOrder (B2B)
· Setup new wholesale customers in our ERP system and regularly review and maintain customer data to ensure smooth systems workflows and data integrity
· Oversee order allocation - maintain expected ship dates based on stock availability and determine which orders get sent to warehouse daily for fulfillment
· Manage salesman samples orders and returns
· Prepare weekly reports for Sales Agents and stock availability
· Support sales events and assist with tradeshow coordination and setup

Requirements

· Fluent in English and Dutch (C2 level)
· At least 2-4 years of experience working in a customer service environment
· Has good grammar and proofreading skills
· Bachelor’s degree or higher education
· Service-oriented and hands-on mentality
· A positive and can-do attitude
· Team player
· Strong attention to detail, highly organized, and ability to multitask
· Ability to function well in a fast-paced environment and is solution oriented

Working conditions

Start date: ASAP, JANUARY 2022
Salary between 30-35K based on FULL TIME
Direct contract with the hiring company
Part time position - 32-36 hours per week.
Being part of a small, flat and international team and involved in the growth and development process of the same
Flexibility to work form home and the office.

Salary from: €2300,-
Salary to: €2600,-

Work location

Amsterdam

Company description

Our client is an international eyewear fashion company.

Recruiter contact

Irina van Halen, Undutchables Amsterdam
irina.vanhalen@undutchables.nl
+31(0)634154086
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Want to apply?

Recruiter contact

Irina van Halen
Undutchables Amsterdam
E: irina.vanhalen@undutchables.nl
T: +31(0)634154086

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