Customer Support Expert (Evening shift) | German

Amsterdam, reference 2022-00344

Job description

As a Support Expert, you will be responsible for helping the German Market by answering questions and solving problems as they arise. The team consists of 20 team members supporting various regions and languages

Responsibilities

• Provide 1st line support via our chat, ocassionally by phone or video call.
• Responsible of our German Market, resolving issues, answering inquiries, and listening to their feedback.
• Know the technical parts of the software inside out; you’ll know the product better than anybody and serve as the voice of the customer.
• Work on side projects to develop yourself, the support team, and the whole company.
• Automatically gain a seat on the product team, providing feedback to ultimately make us the best software around!

Requirements

What you’ll bring to the team

• Ideally 1 year of experience in a customer care/client-facing role.
• Excellent command of the German language
• Good command of the English language
• Affinity with software and technology
• Strong interpersonal skills and a passion for consistently providing a great customer experience.
• Emphatic and friendly
• A team player attitude and a curiosity-driven mindset.
• Great listening skills: you can turn customers' feedback into product improvement suggestions.
• Eagerness to develop: you're receptive to constructive feedback and you are keen to further develop yourself.

Working conditions

Benefits:

• Flexibility to work from home and from our beautiful canal-side office in Amsterdam.
• Yearly gross salary 32.400 incl. 8% holiday allowance
• €1,500 annual training budget plus internal training.
• Pension plan, travel reimbursement, and wellness perks.
• 25 paid holiday days.
• An inclusive and international work environment with a whole lot of fun thrown in!
• Annual bonus based on company performance.
• Apple MacBook alongside a Home Office budget.
• Impactful role at one of the fastest-growing companies in Europe.

Work location

Amsterdam

Company description

Company that develops innovative SaaS Recruitment Software to help companies improve their hiring process

Recruiter contact

Camille Oly, Undutchables Amsterdam
camille@undutchables.nl