Customer Support Representative - French | Undutchables

Customer Support Representative - French

Hoofddorp, reference 2020-00712

Company description

Our client is a dynamic and fast-growing sports company. The company has grown explosively and has around 500+ clubs in 5 European countries and still growing.

Job description

You will enjoy working in a dynamic and rapidly growing organization. The organization is still in development. They expect a positive and flexible attitude, whereby you are open to change. You take your job seriously and treat clients with dignity and respect. Furthermore, you have excellent computer and typing skills, and you can quickly switch between different systems.

For our client, we are looking for a Customer Support Representative for the French market. Do you live in the Netherlands and do you speak French on C2 level and are you fluent in English? Do you like chatting with customers via chat and answering emails? Please apply now! In this role, you will focus on customer interaction with French customers via chat and email. You will be in control of handling their inquiries, answering their questions, and solving their problems. You need to have the ability to analyze questions and complaints well and to take targeted and appropriate actions. The overall customer experience will be in your hands. Next to that you will communicate with the clubs via phone.

Main responsibilities:
• Answering all customer requests via chat and email
• Dealing with complaints with a problem-solving mindset
• Helping with any App related issues
• Delivering excellent service and ensuring high customer satisfaction

Requirements

• Business level French C2 level and fluent English
• Excellent communication skills (written)
• Experience in Chat Support/Customer Support
• Good knowledge of the CRM applications
• Excellent MS office skills
• Proactive attitude and takes initiative in looking for solutions for the organization
• Enthusiastic, positive and flexible attitude, with a sense of humor
• Already living in the NL in the area of Amsterdam/ Hoofddorp

Working conditions

• Salary €2.067 gross based on 40 hours per week, 11.93 gross per hour
• Looking for people who are 40 hours available per week, 32 hours is also an option. The training is 2 weeks full time and paid
• You are flexible working from Monday to Sunday and working morning, day or evening shifts
• Working hours Monday to Friday between 7.30 - 21.00, Saturday and Sunday between 08.00 -21.00

Recruiter contact

Heleen Hermans, Undutchables Amsterdam
heleen.hermans@undutchables.nl
+31(0)6 34154087
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