Customer Support Specialist French AND German | Undutchables

Customer Support Specialist French AND German

Eindhoven, reference 2020-00823

Company description

Our client is an international company that provides software solutions that improve transport, logistics and supply chain processes. Their software collects data from vehicles and when processed is able to improve businesses and operations.
They are now looking for a Customer Support Specialist with a business level of French and German. Are you a great communicator and do you have a passion for tech? Don’t hesitate to apply!

Job description

  • First level End to End product troubleshooting and product support for the French and German speaking customers
  • Accurate and timely data input into the CRM system. Documenting all issues and interactions, troubleshooting steps and resolutions provided
  • Appropriate follow up, keeping the customer informed
  • Working with cross functional teams such as Account Managers, Engineering and IT to resolve customer issues
  • Perform Stand by duty (when fully trained, to ensure 24/7 Hotline service).

Requirements

  • Bachelor working and thinking level, acquired by education or work experience
  • Work experience in a technical support environment
  • Strong troubleshooting, creating solutions effectively and efficiently
  • Strong communication skills
  • At least a business level of TWO of the following languages: French/ German,/Spanish
  • Excellent organizational skills, ability to multi-task, accurate worker
  • Flexible and independent worker and team player.

Working conditions

You will be part of a motivated, international team whilst working with innovative technology. Salary is based on knowledge and skills.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Lara Goode, Undutchables Eindhoven
lara.goode@undutchables.nl
+31(0)634 15 42 31
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