Danish Customer Service Representative | Undutchables

Danish Customer Service Representative

Kista, reference 2021-01699

Job description

The customer service team is a team of 4 people, each having their own market they represent. You will be the first and main contact for Danish-speaking customers.

It is a 'classic' customer care position, where you will process customer inquiries and orders via telephone and email and ensures that the customer receives first-class service and support. You will get a lot of responsibilities to give the best support you can.
They have a high service level agreement and the job is to ensure that received orders are processed the same day or no later than the next day. Ensure that customer inquiries and orders are answered and processed, you will handle complaints if they occur in accordance with the Companies Complaint policy. You will participate in Customer Service meetings. There will be a new ERP system implemented in the near future, so if you are ERP savvy and interested in this, you can contribute with some ideas and best practices. You will have contact with the logistic teams and monitors shipments that have a delay. You will coordinate deliveries from different warehouses. Process credit invoices. These are some of the tasks and there is room for other initiatives as well. You will report to the Customer Service Manager.

The office is located north of Stockholm and accessible and close to good facilities.


Requirements

As this position is to support the Danish market, you will need to speak Danish. English is the company language. It is very handy if you have a good sense of order with a systematic approach and the ability to control details. You like and are able to work and deliver under stress. You like to communicate and customer service is a passion of yours. You communicate well and clear. Computer savvy and experience with Microsoft Office, CRM, and ERP systems.
· A sense of order with a systematic approach and the ability to control details
· Ability to work under stress
· A good communication
· Computer skills in Microsoft Office, CRM, and ERP systems

Working conditions

Salaries are according to Swedish standards.

Salary from: €0,-
Salary to: €0,-

Work location

Kista

Company description

Join a solid company within the medical care devices area! A solid company on a steady growth journey! Due to the increase in business, they are looking for a Danish-speaking Customer Care representative for their office in Stockholm.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in Sweden. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.


Website: 2022-02-01

Recruiter contact

Karin Björkman, Undutchables Sweden
karin.bjorkman@undutchables.se
+46 (0)728532201
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Want to apply?

Recruiter contact

Karin Björkman
Undutchables Sweden
E: karin.bjorkman@undutchables.se
T: +46 (0)728532201

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