German Speaking Client Services Associate - Fintech… | Undutchables

German Speaking Client Services Associate - Fintech sector

Amsterdam, reference 2020-00957

Company description

Our client is a growing, innovative company in the fintech (trading) sector. They have a small office in the center of Amsterdam. In this position you will work closely with the client services team based in the UK.

Job description

You will be the only Client Services Associate based in Amsterdam, and working together with the Client Service team in the UK will be responsible for delivering first-class service for European and Asian based clients.

You will be responsible for:
  • Client on-boarding: ensure required documentation is collected and entered into internal CRM and permission tools.
  • AML and KYC onboarding
  • Proactively respond to client inquiries and requests on a daily basis: new account setups; reporting (internal and external); trading relationships; various system issues, etc
  • Liaison with Client Sales and Dealer Relationship Managers on all dealer/client issues
  • Produce, maintain and distribute daily reports both internally and externally.
  • Provide training and support (internal and external)
  • Demo/Training: Client and Dealer Administrator Portal, Allocations
  • Regularly update all required documentation and help guides for both Internal and External Purposes
  • Manage local Dealer-System Administrator relationships
  • Be able to represent the department in internal project meetings from initiation through the Project lifecycle to conclusion
  • Prioritise, review and escalate outstanding problems and log them accordingly in a timely manner
  • Deal with any ad-hoc requests as directed by the local team Manager

Requirements

  • Post-Trade experience.
  • Understanding of the Fixed Income Market, including a basic knowledge of MiFID requirements.
  • Basic understanding of SQL would be advantageous
  • Minimum 2 - 5 years relevant work experience, preferably in an investment bank, asset management company, or trading firm
  • Desire to be in a client-facing role
  • Excellent communication skills with the ability to clearly and concisely articulate to senior management and clients
  • Excellent interpersonal skills, with the ability to influence internal and external audiences at all levels of seniority
  • Ability to multi-task
  • Excellent analytical skills and critical thinking abilities, proven ability to prioritize projects, innovative thinking, and a client-focused approach.
  • Must be proficient in Excel, and preferably PowerPoint
  • Ability to work both independently and as a team member
  • Self-starter and tenacious
  • Excellent level of German and English, written and spoken
  • Other main additional European languages would be a plus

Working conditions

  • Direct contract with the company. The intention is for long-term. This is a full time position.
  • Salary: competitive, with good secondary benefits
  • Working hours: Monday-Friday, with shifts between 07:00-17:30, with a preference for often working the early shift (07:00-16:30)

Recruiter contact

Irina van Halen, Undutchables Amsterdam
irina.vanhalen@undutchables.nl
+31(0)634154086
Back to overview

Want to apply?

Apply

Are you already registered with Undutchables?

Become a member

Would you like to receive our Undutchables Newsletter? In this newsletter we will give you guidance on working in the Netherlands or in Sweden and working with internationals, let you know about upcoming events and share interesting articles. 

Candidate
Customer