ICT Support Officer | Undutchables

ICT Support Officer

Hoofddorp, reference 2021-00118

Job description

As part of the ICT department you will provide first level quality ICT support for all countries that our client is active in. By participating in ICT projects you will gather user needs,identify underlying causes and address them proactively with the team.

You are the point of contact for users regarding questions, wishes or complaints related to hardware, software of processes. By being in contact over phone or email you will give support or forward the issue to the second line of support or specialist. You will work on maintenance of the software and updates if necessary, this can either be remotely or locally. By working together with the line manager you will set up replacement of computers, and support in case of damage or theft of equipment. Giving first level support in GDPR related questions and maintenance of the physical and digital infrastructure also fall under your duties.


To operate well in this position it's important to have a good general knowledge and interest for IT. Our client is looking for someone that likes to help others and who get's energy from giving support. Having a curious mindset, and being able to ask the right questions would be important in this position. Other requirements for this role are:

  • Fluency in English and either German, French or Dutch.
  • Minimum of 2 years experience working as first level help desk support.
  • Bachelor or master degree, preferably in a similar field.
  • Knowledge of Windows Server 2016/19 operating system and experience working in Windows 10, Microsoft Office applications and Microsoft 365 platform.
  • Knowledge of data security, network and application security, and an understanding of printing systems (Xerox copiers and printers).

Working conditions

  • Contract directly with our client
  • Preferably starting in April
  • You will mainly be working from home, but need to be able to travel on a regular basis to the office in Hoofddorp
  • Being part of an international team

Salary from: €0,-
Salary to: €0,-

Work location


Company description

Our client is an international company that specialized in creating training projects based on the individual needs of their clients. From Sales training to management training, this company operated within a network with a global reach. With offices all over Europe, America and Asia, and a cooperation with worldwide partners, they deliver training in over 50 countries in their native language.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Chris Bielefeld, Undutchables Denhaag
+31 (0)634154235
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Want to apply?

Recruiter contact

Chris Bielefeld
Undutchables Denhaag
E: chris.bielefeld@undutchables.nl
T: +31 (0)634154235


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