Operations Manager Client Services | Undutchables

Operations Manager Client Services

Stockholm, reference 2021-00099

Job description

This is a position in Stockholm, Sweden.

As our client's activities are growing, they wish to extend their team with an operations manager, being responsible for the team that is focussing on the client service. One will in this role coach and lead a team of enthusiastic team members, thriving to do their best every day to assist companies on their growth journey.

One will also be the right hand to the CEO, be a trustworthy partner and responsible to oversee support teams across the product lines (IT-related products), and be responsible for craft and implement operational performance programs throughout the company.
Your role will include but will not be limited to:

Make plans, lead and develop an operational management team to enhance performance by setting clear performance measurements and action plans to improve them and where the satisfaction by both client and colleagues is the focus.

You, as a trustworthy and multitasking leader, can create a culture and all underlying processes to achieve business goals and objects regarding customer service. You will support the team and improve NPS (Net Promoter Score) and KPI’s. You are committed to empower and engage the Customer Service Team and make them feel responsible. Identify new tools and technologies to better serve the customer/ teams and work together with all peer directors: product, marketing, HR, and finance.

Requirements

And this is what the candidate description looks like:

Proficient oral and written communication skills. Collaborates well in a team environment. Sensitive to clients’ needs and can develop warm client relationships. Interpersonal, collaborative, supportive, understanding, analytical, and problem-solving teams. You are committed and can connect well with other people. You have strong experience in operations and process optimization. Your focus is with the customers and ideally, experience in leading large teams with a pyramidal organization, preferably in a customer service function. You emphasize teamwork and you are a team player. Evidence of well-developed leadership skills and you are easy-going!

Working conditions

An international company and you will get the opportunity to be part of a company scale-up with good plans for the future.

Good and competitive compensation is offered. Salary range between 70-80 K SEK per month. Close cooperation with the other board members and the CEO. Dynamic and diverse team!

Relocation for the position is possible and there is a relocation package involved. Please note that we will only be able to accept candidates that are allowed to work within the EU. English is the company language and it is essential that you speak French at an excellent level as many of the main clients are French speaking.


Salary from: €0,-
Salary to: €0,-

Company description

An international focussed company that is helping companies increase their business, by providing them the right tech tools.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in Sweden. (For jobs in The Netherlands, please visit www.undutchables.nl) Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.


Website: 2021-02-26

Recruiter contact

Karin Björkman, Undutchables Sweden
karin.bjorkman@undutchables.se
+46 (0)728532201
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Want to apply?

Recruiter contact

Karin Björkman
Undutchables Sweden
E: karin.bjorkman@undutchables.se
T: +46 (0)728532201

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