Operations, Products & Training Specialist – French | Undutchables

Operations, Products & Training Specialist – French

Amsterdam, reference 2020-01098

Company description

Our client is an educational assessment and research company. The assessment tools are internationally recognized in the world of Education and Business.

Job description

For our client in Amsterdam, we are looking for a Customer Service & Training Specialist - French. You will be reporting to the Customer Service Senior Manager who is based in Paris and you will be working closely with the Team Leader and the Online Products Coordinator.

Main responsibilities:
  • Ensuring the launch of new online and paper-based products in close collaboration with marketing to make sure products are ready to be used by clients
  • Defining and updating processes, procedures, FAQ’s and template emails
  • Delivering one to one or group training to internal users and customers
  • Identifying and reporting any critical or reoccurring customer service issues to providers and propose solutions and improvements, ensure follow up till resolution with external and internal teams
  • Following up of all technical issues and incidents and improve quality
  • Creation and updating of clients’ documentation
  • Delivering Level 3 support to clients by phone and by email when necessary
  • Supporting the Customer Service when required, answering B2B clients, by email and phone

Requirements

Job requirements:
  • University degree or Higher applied sciences education with a minimum of 3 years’ experience within Customer service in an international environment
  • Business level of French (C2) and English (C1) (written and spoken)
  • Interest and good skills in working over the phone and writing emails and procedures in French and English
  • Excellent computer skills and good knowledge of Windows, able to troubleshoot sound, network, and browser issues
  • Excellent Excel skills

Other qualifications:
  • Ability to deliver in a time-sensitive and process-driven environment
  • Ability to learn and understand quickly
  • Customer service, results orientation and problem-solving attitude to increase client’s retention and satisfaction
  • Excellent communication skills, flexibility, and team working attitude
  • Dynamic, proactive, rigorous, organized, and autonomous
  • Process orientation skills
  • Good at explaining, ability to provide clear instructions to clients

Working conditions

Fulltime position (40 hours/week)
Contract: 12 months with a possibility of extension
Starting: As soon as possible
Looking for candidates who are already located in the Netherlands in the Amsterdam area

NOTE: Please note that for this role we are only accepting applications from candidates that hold a valid work permit and are already living near the location of the company. Our client is not able to sponsor work permits or apply for extensions. Therefore, we will not be able to work with applications that do not meet this criteria.

Good to know

To apply, please send your CV in English and a cover letter in French

Recruiter contact

Heleen Hermans, Undutchables Amsterdam
heleen.hermans@undutchables.nl
+31(0)6 34154087
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