Service Coordinator Dutch + excellent English

Amsterdam, reference 2021-00038

Job description

Our client is currently looking for an additional Service Coordinator to join their team. In this role you will provide advice and service to customers, coordinate service activities and assists in maintenance and reporting of service data with the objective to satisfy their retailers and consumers.

Tasks:
• Responsible for all incoming and outgoing email and telecommunications for all warranty related concerns and other relevant questions;
- Quality: Product knowledge, problem solving, exceed customer’s expectations.
- Accessibility: Response time
- Productivity
• Provide correct solutions to customers (know how to troubleshoot) and identify replacement components;
• Register and report relevant information (customer data, product issue, etc.);
• Maintain customer relations;
• Communicate with other relevant departments (customer care, sales, R&D).

Requirements

• Bachelor's or Master's degree preferred
• Experience in customer service or hospitality
• Skilled in communicating with customers, good phone skills
• Webcare experience is an advantage
• Customer oriented, team player, positive, friendly, flexible
• Speaking Dutch on a C2 level + at least a C1 level of English
• Additionally speaking one of the following languages is a big plus: Dutch, Spanish, Swedish, German, French or Russian

You must be living in the Amsterdam area, or have concrete relocation plans.

Working conditions

• This is a long term position, starting with an agency contract
• Start date: asap
• Salary € 2300 gross monthly based on 40 hours work per week
• A great social, international, and professional work environment in an international company in Amsterdam (Zuid-Oost)
• Working hours: 40 hours per week preferred, 32 hours can be discussed

Company description

International and very nice company to work for, with consumer goods.

Recruiter contact

Irina van Halen, Undutchables Amsterdam
irina.vanhalen@undutchables.nl
+31(0)634154086