Team Leader| German | Undutchables

Team Leader| German

Remote, reference 2021-01501

Job description

Our client is specialized in nutritional supplements and different personal products. They have offices all over the world and one of the most important ones is based in the UK where HR and Customer Service are located. Currently, they are looking for an enthusiastic German-speaking Team Leader who would support and guide the team, based in the UK. This position can be based anywhere in The Netherlands, as you would support the team remotely. However, if you want to be more connected to the local site, then you can visit the company’s location in Bergen op Zoom.

But first things first. What will you do as a Team Leader?
This position mostly focuses on the people management side of the role:
-you will coach and motivate the team to provide excellent service to the customers
-you will conduct 1-1 interviews with your team members (8-10 people)
-you will work together with the recruiter on customer care roles
-improve processes in order to enhance customer satisfaction
-in case of escalation, you will be the point of contact
-in peak periods, you will also take calls and handle customer queries
-you will resolve issues related to orders in the system

Requirements

Would you be the ideal candidate?
Yes, if you are enthusiastic, a born people and change manager In addition:
-You have excellent German language skills (C1-C2 level)
-Min. 1 year of work experience as a Team Leader in a customer service team or similar
-You are available to work on a two-week cycle (35,25 hours per week, 2 days on and 2 days off from 7:00-20:00.

Work location

Remote

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Rodrigo Cruz, Undutchables Denhaag
rodrigo.cruz@undutchables.nl
+31 0634154233
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Want to apply?

Recruiter contact

Rodrigo Cruz
Undutchables Denhaag
E: rodrigo.cruz@undutchables.nl
T: +31 0634154233

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