Technical Assistance Expert | Undutchables

Technical Assistance Expert

Uitgeest, reference 2021-01105

Job description

Job Responsibilities and tasks:
· Network directly with customers towards identifying and solving technical issues
· Analyze and clarify upcoming customer requests
· Review cases for mechanical intricacy and advise accordingly
· Direct assistance to dealers and distributors with face-to-face interventions
· Review product documentation
· Installing, operating, and dismantling of machines for demonstrations
· Organizing technical training for dealers and distributors
· Monitoring skills and forewarning supervision about technical problems
· Elaborate the knowledge base for internal / external use
· Inspection and repair of returned / used machines for re-sale
· Maintenance, inspection, and repair of machines
· Advising, checking, and reviewing warranties and collaborate with the warranty department about proper warranty terms and conditions
· Advising and training salespersons about appliance conditions
· Support customer service with inquiries


Job requirements:
· Electronics /mechanics or HTS level
· 5 years of experiences with technical machinery preferably printing equipment and technology
· Fluent written and oral communication skills in English and preferably Dutch, German is a plus
· Experience with software (Adobe package (illustrator) and CorelDraw graphic)
· Direct B2B experience
· Knowledgeable in digital printing technology and processes
· Understanding with systems and troubleshooting procedures
· Knowledge about warranty terms and the decision-making process
· Skilled in color management and color profile process
· Prior experience in demonstrations and presentations
· Travelling throughout Europe 25% of the time
· Good communicative skills and customer and service minded attitude

Working conditions

What we offer:
  • Salary range of €60k-70k (Gross on a yearly basis)
  • Training and preparation beforehand

Salary from: €4600,-
Salary to: €5400,-

Work location


Company description

The company is the European division of a global group of companies focused and specialized in industrial digital printing devices and ancillary technologies with a particularly on textile and UV print systems

Recruiter contact

Sie Wai Tsang, Undutchables Amsterdam
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Want to apply?

Recruiter contact

Sie Wai Tsang
Undutchables Amsterdam
T: +31(0)6-34154083


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