Technical Support | Undutchables

Technical Support

Katwijk, reference 2021-01099

Job description

Hey, are you looking for a technical support role? That’s great news! Our client is a global company that operates across the U.S., UK, France, Belgium, Italy, Spain, Germany, the Netherlands and Middle East and they happen to be specialized in providing solutions for online meetings, booking appointments, queuing and visitor management – just to mention a few- and they are looking for ambitious, technical & customer-oriented people like you!

What can you expect?
You will be responsible for software and hardware issue resolution (from diagnosis to troubleshooting and follow-up)
You will be contacted by clients via mail, phone and the ticketing system
You will document resolved customer issues accordingly in the CRM system
You will be in close contact with other departments (R&D, project management, sales)
You will also support the R&D department with testing new software releases

Requirements

Who would be the ideal candidate?
In this position, we need someone who is not only knowledgeable of software/hardware issue resolution but has excellent communication skills. The company would like to make sure that the level of customer satisfaction is high, therefore, a natural proactivity in following-up on issues and communicating with clients and other departments is needed.

To be more concrete:
You already gained 2-4 years of experience in a similar role. Think about the following skills:

  • Good PC/network troubleshooting skills
  • Familiarity with Zendesk is a plus
  • Postgres, Oracle, and SQL Server Database technology
  • WAN and LAN networking
  • XML
  • Web services
  • HTML, D HTML, JavaScript
  • Server operating systems Windows Server- Active Directory
  • LAN and Client-Server technologies
  • Proficient in Linux
  • Exposure to Hardware (Matrix Displays, LCD/Plasma TV, Audio/Video Equipment)

  • You ideally have a university degree in IT/computer technology
  • You speak English and any other European language (French, German, Italian, Spanish. Norwegian, Swedish, Danish etc.) + B2 level Dutch
  • You are already based in The Netherlands and can easily commute to Katwijk

Working conditions

What does the company offer to you?
A starting salary of 38k/annually, but depending on your experience it could be more (in case of more experienced candidates)
Other market competitive benefits
An opportunity to be part of an international team

Salary from: €3160,-
Salary to: €3500,-

Work location

Katwijk

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Viktoria Molnar, Undutchables Denhaag
viktoria.molnar@undutchables.nl
+31 (0)63 415 42 34
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Want to apply?

Recruiter contact

Viktoria Molnar
Undutchables Denhaag
E: viktoria.molnar@undutchables.nl
T: +31 (0)63 415 42 34

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