Temp Administrative/ Consumer Service Support German | Undutchables

Temp Administrative/ Consumer Service Support German

Amsterdam, reference 2021-01120

Job description

Our client is looking for someone to give support to the Consumer Service department. Your role is to support the CS team.

The duration of this role is from the 4th of October 2021 until mid/end January 2022

Maintaining a positive, empathetic and professional attitude in every consumer interaction
Responding promptly to consumer inquiries through various channels
Provide accurate, valid and complete information by using the correct methods/tools
Processes customer orders/changes/returns according to established department policies and procedures
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Processing consumer orders and requests
Respond to consumers online Q&A and respond to consumer reviews on multiple online platforms
Creating and maintaining detailed records of consumer interactions
Assist Dealer Services where needed
Other duties may be assigned to meet business needs

Requirements

  • You have a C2 level of German and fluent in English, any additional language such as Dutch, French, German or Spanish is an huge advantage
  • You bring around 0 to 2 years of Customer Service or administrative experience
  • You are reliable, responsible, committed and flexible
  • Exceptional customer service skills (friendly, courteous and helpful)
  • Ability to interpret technical instructions in diagram form as well as basic operating/procedure manuals
  • Ability to multi-task, prioritize, and manage time effectively
  • You live in the Amsterdam Area

Working conditions

Salary indication is EUR 2.200 - EUR 2.300 gross per month
Our client requests your availability is from Monday to Friday full time
Temporary project from the 4th of October 2021 until mid/end January 2022

Salary from: €2200,-
Salary to: €2300,-

Work location

Amsterdam

Company description

Our client is a global leader in the innovative design and quality production of children's furniture and toys.

Recruiter contact

Irina van Halen, Undutchables Amsterdam
irina.vanhalen@undutchables.nl
+31(0)634154086
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Want to apply?

Recruiter contact

Irina van Halen
Undutchables Amsterdam
E: irina.vanhalen@undutchables.nl
T: +31(0)634154086

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