Temporary Jr. Service Coordinator - Dutch + English - Full Time or Part Time

Amsterdam-Zuidoost, reference 2021-00038

Job description

Our client is currently looking for temporary support to join their team for during more or less 3 months.


Tasks:
• Responsible for all incoming and outgoing email and telecommunications for all warranty related concerns and other relevant questions;
- Quality: Product knowledge, problem solving, exceed customer’s expectations.
- Accessibility: Response time
- Productivity
• Provide correct solutions to customers (know how to troubleshoot) and identify replacement components;
• Register and report relevant information (customer data, product issue, etc.);
• Maintain customer relations;
• Communicate with other relevant departments (customer care, sales, R&D).

Requirements

• Bachelor's or Master's degree preferred. Its is a perfect project to combine next to your studies.
• Previous experience in customer service or hospitality is an advantage
• Skilled in communicating with customers, good phone skills
• Customer oriented, team player, positive, friendly, flexible
• Speaking Dutch on a C2 level + at least a C1 level of English
• Additionally speaking one of the following languages is a big plus: Dutch, Spanish, Swedish, German, French or Russian

Working conditions

• This is temporary position, for more or less 3 months
• Part time or full time possibility
• Start date: asap
• Salary € 2000- €2300 gross monthly based on 40 hours work per week
• A great social, international, and professional work environment in an international company in Amsterdam (Zuid-Oost)

Work location

Amsterdam-Zuidoost

Company description

International and very nice company to work for, with consumer goods.

Recruiter contact

Irina van Halen, Undutchables Amsterdam
irina.vanhalen@undutchables.nl
+31(0)634154086